International Shipping

Courier Services & Prices

Available Services depend on order value, weight and size.

Custom Shipping

When an order is too large or heavy to be calculated automatically, the Custom Shipping option is shown. This is were we will manually calculate the cost of postage and send you an invoice to pay the total amount.

* prices, cost depends on weight.

AUSTRALIA, JAPAN, SINGAPORE, THAILAND, HONG KONG, INDIA, TAIWAN, SOUTH KOREA, CHINA, MACAU, MALAYSIA.

  • Royal Mail international Tracked £13 - £20*. Est. 3-5 Days
  • DHL Worldwide Express £45 Est. 2-4 Days

NEW ZEALAND

  • Royal Mail international Tracked £16 - £27*. Est. 3-5 Days
  • DHL Worldwide Express £45 Est. 2-4 Days

UNITED STATES, CANADA

  • Royal Mail international Tracked £14 - £20*. Est. 5-7 Days
  • DHL Worldwide Express £26.50 Est. 2-4 Days

IRELAND, FRANCE, GERMANY, NETHERLANDS, BELGIUM, LUXEMBOURG.

  • Royal Mail international Tracked £10 - £15* Est. 3-5 Days
  • DHL Worldwide Express £20 Est. 1-2 Days
  • Parcelforce Euro Priority £20 Est. 2-3 Days

MONACO, SPAIN, GREECE, AUSTRIA, DENMARK, ITALY. SWEDEN, MALTA,
CYPRUS, HUNGARY, BULGARIA, FINLAND, POLAND, PORTUGAL, CZECH REP, SLOVAKIA, LATVIA, LITHUANIA, ROMANIA, SAN MARINO, SLOVENIA,
VATICAN CITY, ANDORRA, CROATIA, ESTONIA, GIBRALTAR.

  • Royal Mail international Tracked £10 - £15* Est. 3-5 Days
  • DHL Worldwide Express £25 Est.1-3 Days

CANARY ISLANDS, SWITZERLAND, NORWAY, ISRAEL, ALBANIA, BOSNIA AND HERZ. FAROE ISLANDS, GREENLAND, ICELAND, LIECHTENSTEIN,
MONTENEGRO, NORTH MACEDONIA, TURKEY.

  • Royal Mail international Tracked £10 - £15*. Est. 3-5 Days
  • DHL Worldwide Express £30 Est.1-3 Days

 All Other Countries

  • Royal Mail international Untracked £15 - £35*. Est. 5-7 Days

 

Dispatch Times

We aim to dispatch orders within 24 hours of payment being taken (when all items ordered are in stock), however this is not a guarantee and at busy times can take longer. 

Custom options such as adding weathering to an order or DDC fitting will delay dispatch times.

DHL Worldwide Express -  Priority Dispatch - Same day priority despatch on complete orders placed before 1pm weekdays.

Royal Mail International (Tracked & Untracked) - Our standard international shipping services. We aim to despatch within 24 hours, however can take longer at busy times.

Parcelforce Euro Priority - We aim to despatch within 24 hours, however can take longer at busy times.

Custom shipping - When an order is too large or heavy to be calculated automatically. We will manually calculate the cost of postage and send you an invoice to pay the total amount. This process will effect dispatch time.

 

Pre-orders

Pre-Orders are dispatched as they become available and will be shipped together wherever possible. If released at different times order items will be subject to additional separate shipping charges.

Pre-owned

Pre-owned items with a motor are tested before dispatch to guarantee quality and to avoid problems with returns. If your order contains a pre-owned item the dispatch may be delayed while it its tested.

Customs Charges

Customers are responsible for any duty or import taxes charged by the Customs in their respective country. We currently do not have any duty paid or IOSS options.

 

SHIPPING PROBLEMS

  1. If you experience any problems with a delivery, please contact us at info@railsofsheffield.com, call us on +44 (0) 114 2551 436 or by post to: Rails of Sheffield Ltd, 21-29 Chesterfield Road, Sheffield, S8 0RL
  2. If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
  3. An indicative list of the situations where a failure to deliver will be your fault is set out below:
    1. you provided the wrong address for delivery.
    2. there is a mistake in the address for delivery that was provided.
    3. the address for delivery is not reasonably accessible.
    4. the address for delivery cannot safely be accessed.
    5. if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
    6. if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

E&OE last updated 21st Nov 2024