Pre-Ordering Products from Rails of Sheffield

Overview

A pre-order is a term used for placing an order for an item that has not yet been released or that is currently on back order with the manufacturer.

Payment

When placing a pre-order on our website, we will ask you to input your payment information. However you will not be charged for forthcoming releases until the products come into stock and is ready to be processed.

Deposits

In some instances we take a deposit for certain pre-orders. If a deposit is needed this will be taken at the time the order is placed. The balance will then only be charged once the products arrive in stock.

Deposits are non refundable.

TBA

Some products may not have a confirmed selling price. If this is the case then the price will show as TBA (To Be Announced) This means the manufacturer has not yet released a price. Pre-orders can be placed for items with a TBA price. Once the price is confirmed our system will notify you of the price and a that point you have the option to accept or cancel the confirmed price. If accepted the order will continue as planned. If you choose cancel the pre-order will be cancelled and no payment will occur.

Price Increase

Occasionally the manufacturer will increase the selling price of the product prior to its arrival. Should this happen, we would always try to honour the original price. In the event where this is not possible, you will be contacted to confirm if you wish to accept the new price or cancel the pre-order. If you accept the new price, the order will proceed at the new higher price and will be updated on your pre-order. If you choose not to accept the new price the order is cancelled.

Cancellation

You can cancel a pre-order at anytime up to the arrival of the product. This can be done by contacting us.

You will not be charged and you have the right to cancel at any time. If a deposit has been paid this is non refundable and will not be refunded unless under certain circumstances at the company’s discretion.