Shop & Emporium Update 02/12/2020
Due to the current lockdown ending in the UK we are happy to confirm that our main shop and Emporium have reopened. The Emporium itself has been shut for many months, with changes made to the displays so come down for a visit and take a look!
You will be required to use hand sanitiser upon arrival and masks must be worn. Card machines will be wiped down after each use. Be mindful of how busy the shop gets, we are allowing 2 customers (or groups of) in the Emporium and 3 customers (or groups of) in the main shop. Please make sure you adhere to the 2 metre rule!
All collection orders will be unpaid and payment will be required upon collection. When placing online orders please select the Collect in Store option. Our shop opening hours are 9.00am to 5.00pm Monday to Saturday
Orders will be ready to collect two hours after placing the order. (Subject to availability and opening hours) Orders will also need to be collected within 48 hours, or the order will be cancelled and stock reallocated.
As always our website will continue to run as normal and we will continue dispatching orders . Mail order and telesales continue to open 9.00am to 5.00pm Monday to Saturday.
We will be purchasing second hand. This requires contact to be made prior to your arrival so that we can prepare and book time appropriately.
Should an item need returning we will happily receive the return in store, assuming we have stock available the return can be dealt with at that time.
We are in regular phone contact with all manufacturers and although some are working from home with skeleton staff in their warehouses, deliveries including new stock and restocks are still arriving daily.
As always the safety of our staff and customers is of high importance.
On behalf of all the staff at Rails we send everybody our best wishes during these difficult times.
The Rails Team