Store OPEN 09/07/2020

Following the success of the initial reopening trials, we are pleased to announce the store will now resume to our previous open as usual status.

This means the opening hours are now 9am - 5pm, Monday to Saturday.

Click and collect is still preferred, however is no longer required to visit our shop.

PLEASE OBEY THE COVID-19 ADVISE AND KEEP YOUR DISTANCE FROM STAFF AND OTHER CUSTOMERS.

Due to social distancing a limited number of customers will be allowed in the store at any one time, there are clear markings where customers can wait and be served. During busy periods, you maybe asked to wait outside until space becomes available. We will endeavour to assist all customers as soon as possible.

We will also impose a 10 minute time limit per customer in order to reduce potential wait time for others.


We are continuing to purchasing second hand. We have a designated waiting area whilst goods are valued. 

Should an item need returning we will happily receive the return in store, however processing the return or replacement will be handled afterwards by our administrative team.


Click and Collect Information:

Orders will be ready to collect two hours after placing the order* (*Subject to availability and opening hours)

Orders need to be collected within 48 hours, or the order will be cancelled and stock reallocated.

All collection orders will be unpaid and payment will be required upon collection so please remember to bring payment methods with you.


Our second store, The Emporium will remain closed at this time. However we are currently working on a one way system for this part of the store and hopefully will be able to reopen soon.


Steps are in place to ensure safety for both staff and customers. You will be required to use hand sanitiser upon entry of the shop which will be provided. A one way system is in place with two metre queuing areas. Card machines will be wiped down after each use. 


Many thanks to all customers for understanding during these challenging times.

Kind Regards

The Rails Team