Store has reopened 20/06/2020

We are pleased to announce our physical shop has now reopened.

Our opening hours will be 10am - 4pm, Monday to Saturday.

Initially we will be running Click & Collect and Phone & Collect services ONLY. This means you can place orders via the website or over the phone and choose the Collect in Store option.

Orders will be ready to collect two hours after placing the order* (*Subject to availability and opening hours)

Orders need to be collected within 48 hours, or the order will be cancelled and stock reallocated.

All collection orders will be unpaid and payment will be required upon collection so please remember to bring payment methods with you.

Due to social distancing a limited number of customers will be allowed in the store at any one time, there are clear markings where customers can wait and be served. We will also impose a 10 minute time limit per customer in order to reduce potential wait time for others. Please note at busy periods customers may have to wait outside when necessary.

Unfortunately at this time we are unable to allow general store browsing, nor are we able to spend time face to face answering hobby questions or give advice like usual. We are more than happy to continue doing this via phone and email.

We will be purchasing second hand. This requires contact to be made prior to your arrival so that we can prepare and book time appropriately. We have a designated waiting area whilst goods are valued. 

Should an item need returning we will happily receive the return in store, however processing the return or replacement will be handled afterwards by our administrative team.

Our second store, The Emporium will remain closed at this time.

Steps are in place to ensure safety for both staff and customers. You will be required to use hand sanitiser upon entry of the shop which will be provided. A one way system is in place with two metre queuing areas. Card machines will be wiped down after each use. 

Many thanks to all customers for understanding during these challenging times.

Kind Regards

The Rails Team