Terms & conditions

Access to and use of this website and the products and services available through this website (the “services”) are subject to the following terms and conditions (“Terms of service”). By using the services, you are agreeing to all of the Terms of service. From time to time the terms may be updated, you should check this page regularly to take notice of any changes we may have made to the Terms of Service.

We reserve the right to withdraw or amend the services without notice. This website also has links to other websites which are not operated by Rails of Sheffield (“Linked Sites”). Rails of Sheffield accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms and service contained within each site.

If you have any questions relating to the terms of service, you can contact us on 0114 2551436 or email us via the contact us page.

Eras

Bachmann provide era information merely as a guide for those people who may be new to the hobby and wish to purchase models from a similar period in time. It should not dissuade anyone from purchasing and enjoying any item that they simply find attractive or interesting.
In reality, many items of rolling stock remained painted in the liveries from previous era's for the duration of the following era. Those wishing to obtain more detailed information on specific running periods should consult either their local stockist or contact one of the many model railway clubs in your area listed under events and clubs.

Privacy Policy

We are committed to protecting your privacy. Any information collected is for use by Rails of Sheffield authorised personnel only in accordance with the Data Protection Act 1998. Under no circumstances are customer details passed on to other companies.

The Consumer Contracts Regulations 2013

The consumer contracts regulations came into effect on the 13th June 2014 and implement the consumer rights directive, which give you rights when online shopping. By accepting our terms of service you are confirming that you have been informed of your legal rights. Full details can be viewed here.

Pricing Policy for in stock and available items

The price advertised on Rails of Sheffield website will be the price charged at the time of the order being processed. This excludes errors in pricing (E & OE) in the event of an error with a price you will be contacted prior to the order being processed and given the option to accept the correct price or cancel the order.

Pricing Policy for Forthcoming Pre Order Items.

Prices will be advertised when available from the manufacturers for Forthcoming release products, In the event of a price not being supplied from the manufacturer we will display TBA (price to be arranged) on the product. You can still place pre orders for these items and you will be contacted when a price does become available to confirm if you wish to accept the price or cancel the order. Please Note orders will not be processed before you have accepted the new price.

In the event of a price increase before the item is released the price will be updated on the product and you will be contacted to confirm if you wish to accept the new price or cancel the pre order. By accepting the new price, the order is reconfirmed and the new higher price will be updated on your pre order. If you choose not to accept the new price the order is cancelled.

In the event of a price decrease before the item is released we will update the price on the product and this will automatically update the lower price on your pre order.

From time to time selected Rails Limited models require a deposit payment to secure. The deposit amount required will be shown on the product listing. Deposits are non-refundable. In exceptional circumstances, such as terminal illness or death, deposits may be refunded at the discretion of the Rails Manager. Please send your request in writing to Rails of Sheffield 21/29 Chesterfield Road, Heeley, Sheffield S8 0RL

Payments

Payments are only taken on orders when items are in stock and available for shipping. Payment is not taken on pre order (unless a deposit is required), on order, order upon request or back orders until the stock is available.

Warranty

New products come with a 12month manufacturer warranty. Please Contact us or refer to manufacturers guide if you require any further information.

Order Cancellation Policy

You have the right to return goods for a full refund if you change your mind within 14 days of receiving them. Goods must be unopened and in the condition we issued them in including the packaging. We do not stand to return shipping costs.

All Returns should be address to:
Returns department,
Rails of Sheffield,
21/29 Chesterfield Road,
Heeley,
Sheffield,
South Yorkshire,
S8 0RL

Please include a covering letter with details of the return and copy of your original invoice.

Faulty Returns Policy

Please call or email us before returning any faulty items to us to avoid delays in the processing and handling of your return. We can also issue a free Returns label for UK customers.

All Returns should be address to:
Returns department,
Rails of Sheffield,
21/29 Chesterfield Road,
Heeley,
Sheffield,
South Yorkshire,
S8 0RL

Refunds

Refunds will be issued to the original payment method used.

Shipping

We aim to dispatch orders within 24 hours of payment being taken however this is not a guarantee and in busy times can take longer. Please refer to our Shipping page for full details on all services available.

Customs Charges

Non UK customers are responsible for any duty or import taxes charged by Customs.